Ethical Pulse - from the Ethical Junction membership

Posts Tagged ‘solar’

Solar PV: How to complain is you have been mis-sold

Tuesday, July 26th, 2011

First published on the YouGen blog

Q: I just received a call from Anglian (0845 296 9668) who were offering an incredible 40% discount on their products. They were claiming you don’t need direct sunlight for solar PV, only daylight and that PV can be placed on a north facing roof. Is there someone who I could complain to, as I know that less aware people would believe their mis-selling.

A:  It’s interesting that this question came in on the same day that Which? published it’s latest investigation into the sales of solar panels. Anglian was one of the companies it names and shames.

Your first port of call for dodgy sales techniques for solar panels and other renewable energy technologies is the REAL Assurance Scheme Consumer Code, which all MCS accredited installers must sign up to. This covers all aspects of the installation before, during and after the contract. Mis-selling, and offering discounts if you sign-up on the day are both things that are covered in the code.

There is a section on the website about how to complain. You can either download a pdf form, or fill in an online form. There’s a rather convoluted flow chart on the page which shows you how your complaint will be dealt with.

There is currently a small loophole that allows sales companies to sell on behalf of MCS accredited installers without being members of REAL. This loophole is about to be closed. It is still worth reporting mis-selling by these companies to REAL, although they probably don’t have as much power over companies that aren’t a member of the scheme.

If that doesn’t bring you any joy, you can report the company to trading standards: enter your postcode here to find your local branch.

Misleading advertising can be reported to the Advertising Standards Authority, but I’m struggling to find an equivalent for dodgy telephone selling. So give REAL a try, and do let us know how you get on.

First published on the YouGen blog

About the author: Cathy Debenham, Founder of YouGen – Renewable energy made easy.

YouGen is an active member of Ethical Junction, learn more

Solar PV Panels: check whether it’s suitable for your house

Monday, October 25th, 2010

With the feed-in tariff, solar PV panels are more accessible than they have ever been, but you still need to make sure you’ve got a suitable site before you install them. In this video, Stuart Houghton of Abacus Renewable Energy talks through the key things to check.

If you prefer to read, here’s the summary:

1. A predominantly south facing roof, although south east to south west is fine.

2. From flat roof to 45 degree angle is OK. Optimum in the south west is 38 degrees. The steeper the roof, the better it is in winter. Shallower is better in summer.

3. Shading can significantly reduce the output. What you don’t want is something that is shading any part of the panel permanently all day.

This was first published on YouGen. For more information os solar PV for your home, visit the YouGen website.

YouGen is an active member of Ethical Junction, learn more

Solar thermal panels: flat plate or evacuated tube?

Monday, October 11th, 2010

Thinking of installing solar thermal panels? Watch this video to weigh up the pros and cons of flat panel versus evacuated tubes.

The main difference comes down to the efficiency. With evacuated tubes, the vacuum provides almost perfect insulation. A flat plate panel has insulation at the back and sides, with glass on top, and isn’t so efficient per square metre. Flat plate panels are generally slightly cheaper.

During the summer months, there’s very little difference in performance between the two. In winter, when we have cold days, and lower light levels, the evacuated tubes will perform slightly better.

We install both systems. They suit different people. The argument often come down to aesthetics versus efficiency. A lot of people prefer the look of the flat plate panels, but if you want the more efficient, then it’s evacuated tubes.

About the author: First published on YouGen blog.  Gabriel Wondrausch is founder and director of SunGift Solar, which installs solar thermal and other renewable energy systems in the South West of England.

For more info on solar thermal or renewable energy visit the YouGen website.

YouGen is an active member of Ethical Junction, learn more

Solar Hot Water Panels

Tuesday, October 5th, 2010

This blog highlights 7 things to check before you install a solar hot water system. For those who prefer, theres a video version of the blog.

1.  The most important thing is to have a suitable roof for the collectors (panels). South-facing is idea, but anywhere between south east and south west is ok. 

2.  Is the roof is strong enough?

3.  How we get the pipe work to where the cylinder is.

4. Is there space for the larger cylinder needed by a solar thermal system (or space for a cylinder, if there’s a combi boiler).

5.  Lots of people ask for the cylinder to be sited in the loft – it’s important to check that the floor is strong enough to hold it, and the roof is high enough for it to fit in.

6.  Is the house suitable – will the occupants use enough solar-heated water to make it viable? If the house has electric showers and a dishwasher, it often has a low hot water consumption and it’s not suitable.

7. Holiday homes, or homes where there are long gaps where residents are absent, are not suitable.  

About the author: First published on the YouGen blog. Gabriel Wondrausch is founder and director of SunGift Solar, which installs solar thermal and other renewable energy systems in the South West of England.

YouGen is an active member of Ethical Junction, learn more

Six tips to save you from solar pabel cowboys

Tuesday, June 29th, 2010

When there is a chance of making a buck or two it will always attract the greedy and less scrupulous businesses. We are all familiar with the many products that have gained bad reputations: double glazing and timeshare are just two. These are quality products when marketed, sold and implemented professionally and ethically, but seemed to attract the wrong sort!

So here are some tips to avoid the solar panel cowboys and get a quality company to quote for your installation of solar panels.

1. As a minimum ensure that your installer is certified for the Microgeneration Certification Scheme (MCS). If they are not, show them the door straightaway; if for no other reason than you cannot claim any grants or Renewable Heat Incentives if they install a system for you.

2. Ensure that the company belongs to the Solar Trade Association or Renewable Energy Association (REA). They both have strict codes of conduct that not only relate to installation and system quality, but also the conduct of sales people when dealing with potential customers.

3. Make sure that you never, ever sign anything or part with any money or bank account/credit card details on a first meeting. Ensure that the company surveys the property thoroughly and then leaves. They should send through the quote for you to consider in your own time with no pressure. Beware particularly “special offers” to sign today – they are an unethical way of closing a sale and generally do not represent a real offer anyway; just an inducement to sign today.

4. Check that any claims made about performance or savings are backed up in writing and are based on governnment guidelines (e.g. Energy Savings Trust). If any figures are mentioned, make sure you ask what they are based on (they should be based on the government based SAP calculation or a recognised simulation tool such as Polysun or T Sol). If you are unsure about this rather technical are please get in touch paul@eco2solar.co.uk

5. Do not allow any sales person to stay in your home or premises for longer than you are comfortable; the REA recommend a maximum of 2 hours. It is a well known tactic to outstay your welcome so you sign something to get rid of the sales person. Do not be intimidated.

6. Last, but not least, remember that if you do sign anything or part with money, as an individual you always have a 7 day cancellation period if you are unhappy for any reason.

I hope that this will help you to avoid an unpleasant experience and allow you to make a rational decision whether you wish to install this cost effective and worthwhile technology in your home or business.

About the author: Paul Hutchens is founder and director of Eco2Solar, which installs solar systems around the UK. This was first published on YouGen.

For more information on solar panels, renewable energy or to find a local installer visit YouGen

YouGen is an active member of Ethical Junction, learn more

Feed-in Tariff (Clean Energy Cashback) Scheme

Friday, June 25th, 2010

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What is the Feed-in-Tariff?

Feed-in Tariffs (FITs) became available in Great Britain from of 1st April 2010.

Under this scheme energy suppliers make regular payments to householders and communities who generate their own electricity from renewable or low carbon sources such as solar electricity (PV) panels.

The scheme guarantees a minimum payment for all electricity generated by the system, as well as a separate payment for the electricity exported to grid. These payments are in addition to the bill savings made by using the electricity generated on-site.

Once you have a microgeneration technology installed you should experience a monthly reduction in your electricity bill and then receive an income from your Feed-in tariff (clean energy cash back) provider. However, if you have taken out a loan to pay for the installation you will have to make monthly repayments to your loan company.

Feed-in tariffs are designed so that the average monthly income from your installation will be significantly greater than your monthly loan repayment (with a 25 year loan).

How do Solar PV Panels Work?

Solar panels are attached to an aluminium mounting system, which is secured to the roof.

When the sun shines, the panels will generate direct current (DC) which flows into a box called an inverter to create an alternating current (AC).

The AC flows from the inverter into the fuse box. If you are using electricity the electricity will flow straight into appliances.

If you do not need the electricity it can flow into the national grid so that someone else can use it – in effect your house has become a mini power station (hence the term ‘home generation’).

You will get paid for any surplus energy that you generate. In addition from April 2010 you will receive a feed in tariff in respect of all the energy that you generate (using a ‘grid-connected system such as the above), whether or not you use it.

If your system is not connected to the grid, electricity can be stored, usually in large batteries.

Tariff levels for 1st April 2010 – 31st March 2012

System type System size Tariff per Kwh generated
(‘locked’ in for 25 years)
New build <4kWp 36.1p
Retrofit <4kWp 41.3p
New build or retrofit 4-10kWp 36.1p
New build or retrofit 10-100kWp 31.4p
New build or retrofit 100kWp-4MWp 29.3p
Standalone - 29.3p

‘New build’ applies to systems integrated into new buildings.
‘Retrofit’ applies to systems mounted on existing buildings.
‘Stand alone’ relates to systems that are installed primarily to feed power into the grid, without much of the energy being used on-site.

As an example, a typical domestic solar electricity system, with an installation size of 2 kWp could earn around:

  • £700 per year from the Generation Tariff
  • £25 per year from the Export Tariff
  • £110 per year reduction in current electricity bills.

This gives a total saving of around £830 per year.

This assumes 50% of the electricity generated is exported. The figure will vary depending on how much is exported.

Apply for a free quotation – 0800 954 2484

Call Ideal Solar Energy today to speak with one of our experts. They can answer any questions you may have and set up a free site visit.

We cover most of the UK.

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Visit Website: www.idealsolarenergy.co.uk

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Top tips for choosing a good solar PV installer

Tuesday, June 8th, 2010

Choosing an installer is always a tricky business, so I asked Stuart Houghton, of Abacus Renewable Energy, who installed our photovoltaic solar panels, what his top tips are. Watch the video, or read on, to find out:

1. Find out how long they’ve been in the business.

2. Ask if they will subcontract any of the work out, and if so, to who.

3. Are they qualified electricians?

4. Ask for recommendations from previous installations – either find them on YouGen, or ask for names and contact numbers of previous customers and follow them up.

5. Make sure the quotation is comprehensive – it should itemise all the equipment.

6. Get companies to give an estimate of how much the system will generate (so far Stuart’s predictions for our system have been spot on).

7. Ask for advice on the size of the system, don’t be sold on a system on a standard size kit.

8. Ask what the benefits of the different modules is.

9. Get a really good feel for what the person’s like. Talk to them and make sure you feel they really understand what they are talking about, and are an engineer, not just a salesman.

10. Make sure they look at the fuse box and look at the structure of the roof.

And one addition from me: if you want to benefit from the feed-in tariff, then make sure you use an MCS accredited installer and product.

About the author: Cathy Debenham is founder of YouGen. This was first published on the YouGen Blog.

YouGen is an active member of Ethical Junction, learn more

Avoiding the solar cowboys

Wednesday, April 28th, 2010

Only one of 14 solar thermal salespeople proved worthy of recommendation in Which?’s recent investigation into solar panel companies. This is devastating news both for the industry and, more importantly, for people wanting to switch to solar hot water systems.

Ten of the companies misled researchers and some also used what can only be described as dodgy sales tactics. Only Southern Solar was “worthy of mention for its helpful and sensible approach”.

This is one of the issues that YouGen was set up to help people avoid. Both my father and uncle have been on the receiving end of just this sort of pushy solar salesman, who overquotes, offers discounts if you sign up today, claims too much for the product, and (in one case) lied about the availability of grants. They stay for hours, insist on your partner being there when you visit, and are almost impossible to evict from your house (unless, of course you sign on the dotted line).

While this does happen, there are also lots of good companies out there who spend time looking at each home, how the owners live in it, what their heat or hot water usage is, and what the best solution would be for them.

There are several ways that YouGen helps people avoid being a victim of cowboy sales (and it’s not just in the solar thermal sector – have a look at the comments section of this blog on heat pumps and you’ll see it’s happening there too).

We also call on installers to up their game, and to help people to get the most appropriate technology for their home, even if that involves turning down a sale. Which? reports that the Office of Fair Trading received 1,000 complaints about the sector last year. Given that there are less than 100,000 installations in UK homes, and that the Low Carbon Buildings Programme has only paid out 6684 grants for domestic installations since April 2006, this is a scarily big number. One can only speculate that a lot of people have already been put off the whole idea.

I’m a great fan of solar thermal. We turned off our boiler last week, and are showering in solely solar heated water. If last year is any guide, we’ll only have to give in a boost a couple of times between now and the end of September. But, if solar thermal is going to become a mainstream way of heating water and homes, then people really need to be able to trust the companies that install it. And at the moment that’s a bit of a challenge.

YouGen is an active member of Ethical Junction, learn more

Renewable energy – its time has come

Sunday, November 15th, 2009

The time has never been better for investing in renewable energy for your home. Until now it has mainly been the preserve of the wealthy or the committed green. Now, thanks to government plans to radically lower carbon emissions, renewable energy is a more attractive investment.

A financial incentive to encourage investment in renewable energy (known as a feed-in tariff or Clean Energy Cashback) will be introduced for electricity generation in April 2010. Germany, Spain and many other European countries have had such a scheme for some time, and it has transformed the take up of small scale energy generation.

The proposals have opened up a six month window of opportunity for people who invest in solar electricity, a wind turbine or a micro hydro scheme. If you install now, you will automatically receive the Clean Energy Cashback when it starts in April next year. You will also be able to apply for a Low Carbon Buildings Programme grant of up to £2,500, to help with the cost of installation. The grants will end when the feed-in tariff starts.
The Clean Energy Cashback will work in three ways.

  • A generation tariff is paid for all electricity generated. This is likely to be 36.5p a kWh for a domestic solar system, 30.5p a kWh for the smallest wind turbines, and 23p a unit for slightly bigger turbines.
  • An export tariff of 5p is paid for all electricity sold to the grid.
  • You also benefit from smaller electricity bills by using electricity you have generated in your home.

The following calculations for ‘typical’ solar and wind installations show how it works:

Solar photovoltaic panels (PV)
An average size (2 kWp) system installed in southern England, producing 1,800 kWh a year, of which half is used in the home, and half is exported. (As you move further north, the system would generate less.)

Generation tariff @ 36.5p per kWh £657
Export tariff @ 5p per kWh £45
Savings on electricity bill @ 12p per kWh £108
Total annual return £810

The cost of installation would be around £10,000, giving an 8% return for the 20 years of the Clean Energy Cashback. If installed with a grant before April next year, the installation cost would drop to £7,500, increasing the return to a little over 10%. This would give a payback time of just over nine years with the grant, or 12 years without.

Wind turbine
A 6 kW Proven wind turbine has an estimated annual output of 6,000 – 12,000 kWh at an ideal site, and an average wind speed of 5 metres per second. This calculation assumes an output of 9,000kWh, of which 3,000kWh is used in the home.

Generation tariff @ 23p per kWh £2,070
Export tariff @ 5p per kWh £300
Savings on electricity bill @ 12p per kWh £360
Total annual return £2,730

The cost of installation would be around £25,000, giving a rate of return of just under 11%, and a payback time of nine years. With a grant the rate of return would increase to 12%, and payback in just over eight years.

So, although it’s still expensive, renewable electricity is now a much more attractive proposition. However, it’s not likely to hit the mainstream until there’s an attractive way of financing it. There is a lot of talk of pay as you save schemes, but so far they are mostly just talk. The Scottish Government has put aside £2m to pilot an interest free loan scheme, the UK Government is planning a pay a you save scheme, where you pay off a loan over a 25 year period from savings in energy bills. The leader in this area is Kirklees Borough Council’s RE-Charge scheme, where you can borrow £10,000, interest free, and pay it back when you sell your house.

Even if you have the cash ready to invest, microgeneration isn’t for everyone. Wind only makes sense if you’ve got a good site. You need average wind speeds of at least 5 or 6 metres a second, and no trees, buildings, hills or other obstacles that might cause turbulence. If not, you’re better off keeping your money in the bank. The only way to be certain is to measure the wind speed before you invest.

Solar PV is suitable for many more people, and can be used in built up areas. Most people put panels on their roof. For it to be effective you need unshaded space, facing between south west and south east. The panels are quite heavy, so your roof must be strong enough to hold them.

Like wind, micro-hydro is site specific, and most of us don’t have a handy river or stream or old mill we can use.

I’ve only talked about renewable electricity generation. It is also possible to generate heat with wood (biomass) boilers and stoves, solar water heating and heat pumps. There will soon be incentives for heat too. The government’s renewable heat incentive will start in April 2011. Detailed proposals are due soon.

This opens a similar (although longer) window of opportunity for investment. If you install renewable heat systems for your home between now and April 2011 you will be able to apply for Low Carbon Building Programme grants and will be transferred to the heat incentive. But until the proposed rates are published we won’t know what the return will be.

Renewable energy is never going to be a get rich quick scheme. But, whether your motive is lowering your carbon emissions, increasing your energy security, an expectation that energy prices can only continue to go up, or just a love of the technology, it’s beginning to look like an attractive investment.

Better Generation Community Newsletter

Wednesday, September 16th, 2009

It’s already been ten weeks since we launched the Power Predictor, and you’re starting to generate some great information about the suitability of your sites for wind turbines and solar panels.

Exmoor farmer George Halliday appeared in our Case studies section when the Power Predictor helped him to determine the energy savings he could make and the most appropriate wind turbine for his farm (in this case a Proven 15kW).

He
has since been trying to secure planning permission for this turbine,
which, as he is in a National Park, is proving challenging. However, an
application for a 20kW turbine was recently successful on the West Ilkerton Farm in this National Park, so we’re crossing our fingers for George. We will keep you posted on his progress.

Our news . . .

Last week we appeared in the guest spot on The Guardian’s ‘Ethical Living Blog’. For anyone who would like to catch up on what was discussed, find our more here.

We’re pleased to introduce our Irish partner C-Mc Energy, distributor for the Power Predictor in the Republic of Ireland. Those interested in site assessment in Ireland can purchase a Power Predictor by contacting C-Mc Energy via their website.

We’ve set up a ‘Green Energy Blog’
on our website, which will be updated several times a week. Look out
for our pick of useful developments in green energy that we think you
should know about!

In the news . . .

This month in the news : A new generation of turbine has been developed, we’ve seen ideas to replace roads with solar panels
and we’re saying goodbye to the incandescent light bulb. Zopa and a new UK financing initiative can help finance your microgeneration project,
10 new
Low Carbon Zones have been proposed in London, but can someone tell us why Britain is still investing in coal power?

Competition!

And finally, are you FEELING LUCKY?! We have just launched our free competition to win a Power Predictor! To enter simply pop over to www.bettergeneration.com. Good luck!

For daily updates join us on Twitter and Facebook!

All the best,

the Better Generation team


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